Shipping agency

We put your shipping agency on one operations system

Custom AI reads the documents you already receive and drafts the release paperwork your consignees wait on, checked against your principal's tariff. Configured to how your agency works and live in days.

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Manifest · Bill of lading · Loading listArrival notice · Delivery order · Local charge note

From vessel to release

Every consignment from vessel to settlement

Each stage records the consignment, AI drafts the documents and works the charges, and the next step fires on its own.

  1. 01

    Nomination & vessel call

    Records
    Principal, vessel and voyage, ETA and ETB, berth, and the port-call reference.
    AI
    Reads the nomination and the vessel schedule and fills the voyage and berth details.
    Automatic
    A confirmed nomination opens the voyage record and puts the ETA on the schedule.
    Document
    General declaration
  2. 02

    Manifest & customs filing

    Records
    B/L numbers, consignees, container numbers, weights, and the discharge port.
    AI
    Reads the manifest from the load-port agent, fills the B/L and container list, and cross-checks it against the bills of lading.
    Automatic
    Figures that don't match between the manifest and the B/Ls are flagged before the e-manifest is filed.
    Document
    Import manifest (IGM)
  3. 03

    Arrival notice

    Records
    Arrival date, consignee contact, local charges due, and the free-time expiry.
    AI
    Drafts the arrival notice for each consignee from the bill of lading.
    Automatic
    When the vessel is marked arrived, the arrival notice drafts and goes out once approved.
    Document
    Arrival notice
  4. 04

    Delivery order

    Records
    Release type, local charges collected, deposit taken, and the D/O number.
    AI
    Checks the bill presented against the manifest and drafts the delivery order and the charge note.
    Automatic
    Once the charges and deposit are recorded as paid, the delivery order is released for approval.
    Document
    Delivery order (D/O)
  5. 05

    Demurrage & detention

    Records
    Free-time expiry, pickup date, empty-return date, and the demurrage and detention due.
    AI
    Counts the days past free time and works the demurrage and detention from the principal's tariff.
    Automatic
    A container nearing the end of free time surfaces before the charges start to run.
    Document
    Demurrage invoice
  6. 06

    Empty return & settlement

    Records
    EIR, container condition, deposit refund, and the voyage's collections and costs.
    AI
    Drafts the disbursement account for the principal from what was collected and paid out.
    Automatic
    The disbursement account posts to accounting and the voyage margin updates.
    Document
    Disbursement account

One set of records

Every role works from its own screen

Documentation, the D/O counter, operations, and managers each get a screen, and all of them read and write the same consignments.

D/O counter

Customer serviceConsignees waiting on release in a queue; collect the charges and the delivery order is ready to print.

Documentation desk

DocumentationOne consignment with its manifest line, release status, and the arrival notice and D/O in a single view.

Container control

OperationsEvery container by free-time status, with the ones about to run into demurrage flagged early.

Principal settlement

ManagersCollections by principal and voyage, with what is still owed and what is ready to remit.

One system of recordConsignments · Vessel calls · Principals · Consignees · Containers · Charges

AI handles the agency paperwork

One record makes the whole release set

AI reads the manifest and bills of lading you receive, writes the consignment once, and drafts every outgoing document from your own templates.

You receive

Manifest · Bill of lading · Telex release · Loading list

You send

Arrival notice (email) · Delivery order (docx) · Local charge note (pdf) · Demurrage invoice (pdf) · Disbursement account (xlsx)

Nothing is issued until your team approves it.

Your tariffs, not guesses

Answers grounded in your own tariffs

Your local-charge and demurrage tariffs and your release SOP load in as knowledge docs, so AI checks a charge against your rules, not a guess.

Your rulebookLocal-charge tariff · Demurrage & detention tariff · Release SOP · Principal agreements

How much demurrage is owed on consignment SGN-2026-0472?

Four days past free time on the SITC tariff, so $180 on the 40' box before the deposit offset. Flagged for the desk to confirm.

From your rulesLocal-charge tariff

Automations & approvals

The busywork runs on its own

Statuses move, free time gets watched, and money is approved before it changes hands.

Status moves on its own

As the manifest is filed, the vessel arrives, and the D/O is issued, the consignment stage updates itself.

Free time gets counted for you

A container three days from the end of free time is surfaced before demurrage starts to run.

Arrival notices go out on arrival

When the vessel is marked arrived, the arrival notice drafts for each consignee and sends once approved.

No release before the charges clear

A delivery order stays on hold until the local charges and the container deposit are recorded as paid.

Deposit refunds wait for sign-off

A deposit refund holds for the operations lead once the EIR confirms the box came back clean.

The disbursement account compiles itself

When a voyage closes, collections and demurrage compile into the disbursement account and email to managers.

Your onboarding with Lotics

You never set it up yourself. We build the system around your operation and keep improving it as your business changes.

  1. 01.

    Operations Audit

    We learn how your business actually operates and pick the manual work that should be automated first.

  2. 02.

    System Build & Integration

    We build the system to match your process and bring in your existing data and documents, so nothing has to be re-entered.

  3. 03.

    Go-live & Handover

    Your team starts using the system on real work while we train them and refine it until it runs smoothly.

  4. 04.

    Continuous Improvement

    We stay on after launch with ongoing support, watching how the system is used and improving it as your business changes.

Trusted by operations teams

Phuoc Tran

"Documentation used to take around 2 hours/day; now it's usually done in 5 minutes. Most importantly, the team works from one set of numbers instead of conflicting files."

Phuoc Tran
Director, Conta Vietnam

Pricing

Free

$0

Your workspace, free forever

Get started
  • 1 process
  • 100 AI credits / month · bring your own AI
  • Up to 3 users
  • Build it yourself, with documentation

Pro

$17/month

Lotics AI for daily work

Get started
  • 1 process
  • 1,000 AI credits / month
  • Unlimited users
  • We build + maintain your system
  • Response within 2 days

Team

$68/month

For active operations teams

Get started
  • 1 department / 5 processes
  • 5,000 AI credits / month
  • Unlimited users
  • We build + maintain your system
  • Same-day response

Business

$255/month

Lotics as your active partner

Get started
  • Unlimited processes
  • 25,000 AI credits / month
  • Unlimited users
  • We build + maintain your system
  • Response within 4 hours
  • AI automatically analyzes and optimizes your system, detecting workflow bottlenecks. (Included · no credits)

Enterprise

Custom deployment for large organizations — custom credits, dedicated CSM, SSO/SAML, data residency, bespoke integrations, and SLA.

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  • A typical AI chat session: ~20-50 credits. Document processing: ~5-15 credits. Voice transcription (10 min): ~3 credits.
  • Pro: ~33 sessions/month. Team: ~167. Business: ~833.
  • Higher commitment tiers get a lower per-credit price ($0.020 → $0.012). When credits run out, buy more at $0.02/credit — no service interruption.
Frequently asked questions

Typically 1-2 weeks. Week 1: build the data tables, the D/O and charge-note templates, and import existing data. Week 2: train staff and run real consignments. Setup is included in the plan.

Time with the team during the audit, the document templates and tariffs you work with today, and someone to review as we build. We handle the rest.

Your team runs it day to day. We stay on and adjust the tariffs and the process as your principals change their surcharges or the way they work. No starting over.

Local charges are pulled from the tariff, the delivery order drafts from the consignment, and one approval releases it. Once the charges clear, the D/O is ready with no retyping.

Free time is counted per container against each principal's tariff. Containers past free time surface on their own and the demurrage invoice drafts ready to bill, so nothing is missed.

The browser extension enters the consignment data into the e-manifest portal inside your clerk's own logged-in session, for them to check and submit. It fills; a person clicks submit.

Each principal gets its own tariff and template. Select the principal on the consignment and the charges and manifest format follow that line automatically. A new principal is a new template.

The deposit is recorded when the D/O is issued. When the EIR confirms the box is back, the refund opens, waits for the operations lead's sign-off, and is paid out. No deposit is left unclosed.

Collections and costs are recorded per voyage. When a voyage closes, the disbursement account is compiled ready to send to the principal, with the supporting documents attached to each line.

Email, the e-manifest portal, port systems, and accounting software. Data syncs, so nothing is entered twice. Need another portal connected? We build the integration.

Yes. Lotics supports spreadsheet import. Our team handles data conversion and import while we build the system.

Yes. Integrated with e-invoice providers and popular accounting software. Charge and receivable data syncs to accounting automatically, with no re-entry.

Yes. Role-based permissions control who can view, edit, or approve specific records. Each person sees only what is relevant to their role.

Yes. Every change is logged with who made it, what changed, and when. Full history on any record for audits, disputes, or internal review.

Cloud servers in Singapore, encrypted in transit and at rest. Daily automatic backups. You own your data and can export everything at any time.

Yes. iOS and Android. Check status, receive notifications, and approve requests on the go. Real-time sync with web.

See your operations running on Lotics

Start free, upgrade when you need more.

Get Started Free
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