Shipping agency

We put your shipping agency on one operations system

AI drafts the arrival notice and delivery order from the manifest and bills of lading, checks weights match, then flags containers nearing free-time expiry. Built for your D/O counter, live in days.

See AI handle your own work.

AI enters the consignment data

Reads the manifest the load-port agent sends and the bill of lading, and opens the consignment with the consignee, the containers and the weights already filled in.

AI checks the figures agree

Cross-checks the manifest against the bill of lading, and both against the voyage record and your principal's tariff. Anything that disagrees surfaces before the D/O is released.

AI drafts the documents you issue

Drafts the arrival notice, the local charge note and the delivery order on your own templates. Your team reviews before anything is issued.

Every consignment in one view

The system shows which consignees are waiting on release, which containers are still inside free time, and which have run past it.

Every consignment from vessel to settlement

Each stage records the consignment, AI drafts the documents and works the charges, and the next step fires on its own.

  1. 01

    Nomination & vessel call

    AI reads the nomination and the vessel schedule and fills in the principal, the vessel and voyage, the ETA and ETB, and the berth. A confirmed nomination opens the voyage record with its port-call reference, puts the ETA on the schedule, and drafts the general declaration for the call.

  2. 02

    Manifest & customs filing

    From the manifest the load-port agent sends, AI fills in the B/L numbers, consignees, container numbers, weights, and discharge port, then builds the import manifest (IGM) and cross-checks it against the bills of lading. Any figure that doesn't match the B/Ls is flagged before the e-manifest is filed with customs.

  3. 03

    Arrival notice

    Each consignment carries the arrival date, the consignee contact, the local charges due, and the free-time expiry. When the vessel is marked arrived, AI drafts the arrival notice for each consignee from the bill of lading, and it goes out once your team approves it.

  4. 04

    Delivery order

    When a consignee presents the bill, AI checks it against the manifest and drafts the delivery order (D/O) and the local charge note, recording the release type, the charges collected, the deposit taken, and the D/O number. Once the charges and deposit are marked paid, the delivery order is released for approval.

  5. 05

    Demurrage & detention

    AI counts the days past free time and works the demurrage and detention from the principal's tariff, tracking the pickup date, the empty-return date, and the amount due on each container. A container nearing the end of its free time surfaces before the charges start to run, and the demurrage invoice drafts ready to bill.

  6. 06

    Empty return & settlement

    The EIR records the container condition and opens the deposit refund, and each collection and cost lands against the voyage. From what was collected and paid out, AI drafts the disbursement account for the principal; it posts to accounting and the voyage margin updates the moment it does.

Every desk gets its own app

The D/O counter, documentation, container control, and managers each work from an app of their own, all reading and writing the same consignments.

D/O counter

Customer service sees every consignee waiting on release in a queue; collecting the charges makes the delivery order ready to print.

Documentation desk

Documentation works one consignment with its manifest line, release status, and the arrival notice and D/O in a single view.

Container control

Operations watches every container by free-time status, with the ones about to run into demurrage flagged early.

Principal settlement

Managers see collections by principal and voyage, with what is still owed and what is ready to remit.

The busywork runs on its own

Statuses move, free time gets watched, and money is approved before it changes hands.

Status moves on its own

As the manifest is filed, the vessel arrives, and the D/O is issued, the consignment stage updates itself.

Free time gets counted for you

A container three days from the end of free time is surfaced before demurrage starts to run.

Arrival notices go out on arrival

When the vessel is marked arrived, the arrival notice drafts for each consignee and sends once approved.

No release before the charges clear

A delivery order stays on hold until the local charges and the container deposit are recorded as paid.

Deposit refunds wait for sign-off

A deposit refund holds for the operations lead once the EIR confirms the box came back clean.

The system works with the AI you already use

Claude, ChatGPT or a coding assistant can read and update the data in it, within each person's own access.

  • Claude
  • ChatGPT
  • Gemini

Switch in days, not months

We start with one thing your team does by hand today. Once that one is running, we take the next.

  1. 01.

    We learn how you work today

    We go through your documents, your rate sheets and how the desk handles them day to day.

    What we need from youOne session, and a sample document set.

  2. 02.

    We build it and walk your team through it

    The system works the way you already do. Your team is doing real work in it inside the first week.

    What we need from youOne person to review it with us.

  3. 03.

    We keep changing and improving it

    When the process changes or new work comes up, you tell us and we do it. The system keeps up with how you work instead of going stale.

    What we need from youA message when something changes.

500 containers a month.The paperwork closes at the gate.

“Documentation used to take around 2 hours/day; now it's usually done in 5 minutes. Most importantly, the team works from one set of numbers instead of conflicting files.”

Phuoc TranPhuoc TranGiám đốc (Director), Conta Vietnam

A copy per desk, reconciled by eye. Lotics keeps one shipment record. A change made anywhere is the change everyone sees.

Read the case study
Frequently asked questions

Typically 1-2 weeks. Week 1: build the data tables, the D/O and charge-note templates, and import existing data. Week 2: train staff and run real consignments. Setup is included in the plan.

Time with the team during the audit, the document templates and tariffs you work with today, and someone to review as we build. We handle the rest.

Your team runs it day to day. We stay on and adjust the tariffs and the process as your principals change their surcharges or the way they work. No starting over.

No. The D/O counter, documentation desk, and container control all read and write the same consignment data — one source of truth, many purpose-built apps onto it. The scattered files and Zalo threads you have now are exactly what that removes, not adds to.

Local charges are pulled from the tariff, the delivery order drafts from the consignment, and one approval releases it. Once the charges clear, the D/O is ready with no retyping.

Free time is counted per container against each principal's tariff. Containers past free time surface on their own and the demurrage invoice drafts ready to bill, so nothing is missed.

AI assembles the consignment data into the e-manifest shape for your clerk to check and file. It fills; a person clicks submit.

Each principal gets its own tariff and template. Select the principal on the consignment and the charges and manifest format follow that line automatically. A new principal is a new template.

The deposit is recorded when the D/O is issued. When the EIR confirms the box is back, the refund opens, waits for the operations lead's sign-off, and is paid out. No deposit is left unclosed.

Collections and costs are recorded per voyage. When a voyage closes, the disbursement account is compiled ready to send to the principal, with the supporting documents attached to each line.

Email, the e-manifest portal, port systems, and accounting software. Data syncs, so nothing is entered twice. Need another portal connected? We build the integration.

Yes. Lotics supports spreadsheet import. Our team handles data conversion and import while we build the system.

Yes. Integrated with e-invoice providers and popular accounting software. Charge and receivable data syncs to accounting automatically, with no re-entry.

Yes. Role-based permissions control who can view, edit, or approve specific records. Each person sees only what is relevant to their role.

Yes. Every change is logged with who made it, what changed, and when. Full history on any record for audits, disputes, or internal review.

Cloud servers in Singapore, encrypted in transit and at rest. Daily automatic backups. You own your data and can export everything at any time.

Yes. iOS and Android. Check status, receive notifications, and approve requests on the go. Real-time sync with web.

See your operations running on Lotics

The demo runs on your own documents, not on our example.

Book a demo

30 minutes, scheduled by phone or Zalo.