Contact

Talk to the people who build the software.

No call centre, and no form that routes through three desks. You write to us, and the person who answers is the one who builds and runs these systems for customers.

Channels
[email protected]The main channel. Right for product questions, pricing, contracts and everything else. We answer during Vietnamese business hours (GMT+7), usually the same working day.
ZaloFastest for short questions and for customers already running on Lotics. Attach a screenshot or the document in question if you have one.
MessengerFor anyone who would rather use Facebook. Same team answering, same response time.
[email protected]The data protection contact, as the Privacy page designates it. For requests to access, correct or delete personal data — nothing else.
Evaluating Lotics

The first conversation is a 30-minute call, free and committing you to nothing. We walk through your current operation — which documents come in, which go out, which numbers have to agree across them — and say plainly which parts AI can take over now and which still need a person to review.

If you send a real set of your own documents beforehand (redacted is fine), the call runs on those instead of on sample data. That is the quickest way to find out whether the system fits how you already work.

Existing customers

Changes to a process, a new app, a different document template, or a connection to another system all go through the same channels above. There is no separate support portal, and you do not have to open a ticket to get an answer.

Anything blocking live operations is handled ahead of everything else. If it is urgent, use Zalo rather than email.

Reporting a security issue

If you find a vulnerability, email [email protected] — the address in our security.txt — with a description and the steps to reproduce it, and please hold off on publishing until we have confirmed a fix. We reply to every report, including the ones that turn out not to be vulnerabilities.

Personal data requests

Requests to access, correct or delete personal data under Vietnam's Personal Data Protection Law go to [email protected] — the data protection contact — with the request named in the subject line. What we hold and how long we keep it is set out on the Privacy page.

Registered entity
Company
Công Ty TNHH Công Nghệ Lotics (Lotics Technology Co., Ltd)
Address
Floor 5, Songdo Building, 62A Pham Ngoc Thach, Xuan Hoa Ward, Ho Chi Minh City, Vietnam
Business registration
0319003171
Hours
Monday – Friday, 09:00 – 18:00 (GMT+7)