Last mile delivery

We build the delivery operations system for last mile couriers

Custom AI turns the orders you already receive into one live parcel record and drafts the delivery and reconciliation paperwork, checked against your own zones and COD rates. Configured to your operation and live in days.

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Order list · COD statement · Delivery photoDelivery manifest · COD statement · Seller payout

The delivery process

Every parcel from pickup to payout

Every parcel is captured as it moves, AI reads the photos and reconciles the COD, and each handoff opens the next step.

  1. 01

    Order intake & pickup

    Records
    Seller, recipient, delivery address, COD amount, weight, and service type.
    AI
    Reads the seller's order list, creates each parcel, and checks the address and COD amount.
    Automatic
    A new order generates its waybill and schedules the pickup.
    Document
    Waybill
  2. 02

    Hub intake & sorting

    Records
    Scanned waybill, actual weight, receiving hub, and delivery zone.
    AI
    Matches each scan to its order and flags weight or COD that doesn't match.
    Automatic
    A scanned parcel moves to In hub and sorts to its delivery zone.
    Document
    Hub intake sheet
  3. 03

    Route assignment & handoff

    Records
    Assigned shipper or partner carrier, delivery route, and stop order.
    AI
    Groups the day's parcels by area and lays out the stop order for each shipper.
    Automatic
    Out-of-zone parcels are handed off to the partner carrier with a handover list.
    Document
    Delivery manifest
  4. 04

    Delivery & POD

    Records
    Delivery time, result, failure reason, POD photo, and signature.
    AI
    Reads the POD photo the shipper uploads and files the delivery result.
    Automatic
    A delivered parcel moves to Delivered; a failed one schedules a re-attempt.
    Document
    Proof of delivery (POD)
  5. 05

    COD collection & reconciliation

    Records
    COD collected, payment method, delivery fee, COD fee, and reconciliation date.
    AI
    Reads the partner carrier's COD statement and the shipper's cash turn-in, and matches each to its parcel.
    Automatic
    A matched line drafts the seller payout; a gap is flagged for review.
    Document
    COD reconciliation statement
  6. 06

    Returns & payout

    Records
    Return order, return reason, date back to seller, payout amount, and balance.
    AI
    Drafts the return handover note and the seller payout statement once COD is reconciled.
    Automatic
    A returned parcel moves to Returned and the seller payout posts to accounting.
    Document
    Seller payout statement

One shared parcel record

Every role writes the same parcels

Coordinators, shippers, finance, and managers each get their own screen, all reading and writing the same parcels.

Dispatch board

CoordinatorsEvery parcel by stage, with failed deliveries and unreconciled COD standing out in red.

Shipper's route

ShippersToday's stops in delivery order; snap a photo and the delivery is logged.

Reconciliation desk

FinanceOne carrier statement with its lines matched to parcels and the gaps left to clear.

Manager dashboard

ManagersDelivery rate, COD outstanding, and returns by zone as the day runs.

One system of recordParcels · Sellers · Shippers · Carriers · COD statements · Returns

AI drafts the paperwork

One parcel drafts every document

The files land, AI records the parcel a single time, and every outgoing document is generated from your own templates.

You receive

Seller order list · Carrier COD statement · Proof-of-delivery photo

You send

Waybill (pdf) · Delivery manifest (xlsx) · COD reconciliation statement (xlsx) · Seller payout statement (pdf) · Return handover note (docx)

Nothing goes to the seller until your team approves it.

By your delivery rulebook

Your rate card settles every COD fee

Your delivery rate card, COD terms, and zone rules load in as knowledge docs, so AI answers and checks against your rules, not generic ones.

Your rulebookDelivery rate card · COD & payout terms · Delivery zone map · Return handling SOP

Is the COD fee on GH-2026-4821 right?

No. It's charged at 1% but your COD terms set 1.2% above 1,000,000đ, so it's 2,500đ short. Flagged for finance to confirm.

From your rulesDelivery rate card

Automations & approvals

The repeat steps handle themselves

Parcels move stage as they're scanned and delivered, missed drops surface on their own, and every seller payout is approved first.

Status keeps up on its own

As parcels are scanned, delivered, or returned, the parcel stage moves on its own.

Failed drops get a retry

A parcel that fails delivery is scheduled for re-attempt and the coordinator is notified.

Aging parcels get chased

A parcel undelivered past its SLA is flagged and the coordinator is alerted.

COD gaps need sign-off

A reconciliation line that doesn't match waits on finance before the payout is released.

Sellers get their payout note

Once a statement is approved, the payout confirmation is sent to the seller automatically.

The daily wrap-up sends itself

Each evening, delivery rate, COD collected, and returns are compiled and emailed to managers.

Your onboarding with Lotics

You never set it up yourself. We build the system around your operation and keep improving it as your business changes.

  1. 01.

    Operations Audit

    We learn how your business actually operates and pick the manual work that should be automated first.

  2. 02.

    System Build & Integration

    We build the system to match your process and bring in your existing data and documents, so nothing has to be re-entered.

  3. 03.

    Go-live & Handover

    Your team starts using the system on real work while we train them and refine it until it runs smoothly.

  4. 04.

    Continuous Improvement

    We stay on after launch with ongoing support, watching how the system is used and improving it as your business changes.

Trusted by operations teams

Phuoc Tran

"Documentation used to take around 2 hours/day; now it's usually done in 5 minutes. Most importantly, the team works from one set of numbers instead of conflicting files."

Phuoc Tran
Director, Conta Vietnam

Pricing

Free

$0

Your workspace, free forever

Get started
  • 1 process
  • 100 AI credits / month · bring your own AI
  • Up to 3 users
  • Build it yourself, with documentation

Pro

$17/month

Lotics AI for daily work

Get started
  • 1 process
  • 1,000 AI credits / month
  • Unlimited users
  • We build + maintain your system
  • Response within 2 days

Team

$68/month

For active operations teams

Get started
  • 1 department / 5 processes
  • 5,000 AI credits / month
  • Unlimited users
  • We build + maintain your system
  • Same-day response

Business

$255/month

Lotics as your active partner

Get started
  • Unlimited processes
  • 25,000 AI credits / month
  • Unlimited users
  • We build + maintain your system
  • Response within 4 hours
  • AI automatically analyzes and optimizes your system, detecting workflow bottlenecks. (Included · no credits)

Enterprise

Custom deployment for large organizations — custom credits, dedicated CSM, SSO/SAML, data residency, bespoke integrations, and SLA.

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  • A typical AI chat session: ~20-50 credits. Document processing: ~5-15 credits. Voice transcription (10 min): ~3 credits.
  • Pro: ~33 sessions/month. Team: ~167. Business: ~833.
  • Higher commitment tiers get a lower per-credit price ($0.020 → $0.012). When credits run out, buy more at $0.02/credit — no service interruption.
Frequently asked questions

Typically 1-2 weeks. Week 1: build the data tables, document templates, and import your existing orders. Week 2: train shippers and coordinators and run real deliveries. Setup is included in the plan.

Time with the team during the audit, your document templates and how you charge delivery and COD fees, and someone to review as we build. We handle the rest.

AI reads the partner carrier's COD statement and the shipper's cash turn-in and matches each line to its parcel. Gaps are flagged on their own and matched lines draft the seller payout. You only review the gaps.

Yes. AI reads each seller's order list and creates parcels with their waybill, address, recipient, and COD amount. No typing each order by hand.

The shipper snaps a delivery photo and AI reads it and files the result on the parcel. A delivered parcel moves to Delivered; a failed one schedules a re-attempt on its own.

They're handed off to a partner carrier with a handover list. The parcel's status and COD stay tracked with the rest until the carrier's statement comes back.

Filter by status and attempt count. A parcel that fails past your attempt limit is flagged to return, with the full history of each attempt and its reason.

Each seller has its own balance: COD collected, delivery fee, COD fee, and how much is paid. The balance updates itself as reconciliation and payout complete.

Every note, delivery photo, and processing history is saved per parcel. A new hire reads it back and understands each parcel's status and how it was handled.

Email, your partner carriers, and accounting software. Our team builds the connection you need during setup, so data syncs and nothing is entered twice.

Yes. Lotics supports spreadsheet import. Our team handles conversion and import while we build the system.

Yes. Integrated with e-invoice providers and popular accounting software. Delivery and COD fee data syncs to accounting, so nothing is re-entered.

Yes. Role-based permissions control who can view, edit, or approve specific records. Each person sees only what is relevant to their role.

Yes. Every change is logged with who made it, what changed, and when. Full history on any record for audits, disputes, or internal review.

Cloud servers in Singapore, encrypted in transit and at rest. Daily automatic backups. You own your data and can export everything at any time.

Yes. iOS and Android. Check status, receive notifications, and approve requests on the go. Real-time sync with web.

See your operations running on Lotics

Start free, upgrade when you need more.

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