Last mile delivery

We build the delivery operations system for last mile couriers

AI keeps every parcel current from pickup to drop-off, reconciles the COD against your rate card, drafts the seller payout, then flags parcels past SLA. Built for your dispatch desk, live in days.

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AI enters the parcel data

Reads the seller's order list and the partner carrier's COD statement, and fills each parcel with the COD due and the COD collected. No one keys it in.

AI checks the COD against the order

Compares the statement that arrives against what the parcel already holds: the COD due, the delivery fee and the rate card you agreed. A gap surfaces before the payout is drafted.

AI drafts the outgoing documents

Drafts the return handover note, the partner handover list and the seller payout on your own document templates. Your team reviews before anything is sent.

Every parcel in one view

The system shows where each parcel stands, which ones are past their delivery deadline and which COD is still unreconciled.

Every parcel from pickup to payout

Every parcel is captured as it moves, AI reads the photos and reconciles the COD, and each handoff opens the next step.

  1. 01

    Order intake & pickup

    AI reads the seller's order list and opens a parcel for each line with the recipient, delivery address, COD amount, weight, and service type, checking the address and COD as it goes. Each order generates its waybill and schedules the pickup on its own.

  2. 02

    Hub intake & sorting

    As parcels arrive, each scanned waybill lands on the hub intake sheet with its actual weight and receiving hub, and AI matches every scan to its order and flags any weight or COD that doesn't line up. A scanned parcel moves to In hub and sorts to its delivery zone on its own.

  3. 03

    Route assignment & handoff

    The day's parcels are grouped by area, and AI lays out each shipper's route and stop order on the delivery manifest, recording the assigned shipper or partner carrier against every parcel. Anything outside your zones is handed off to a partner carrier with its own handover list.

  4. 04

    Delivery & POD

    The shipper uploads the proof of delivery photo and signature, and AI reads it to file the delivery time, result, and any failure reason. A delivered parcel moves to Delivered, while a failed one schedules a re-attempt on its own.

  5. 05

    COD collection & reconciliation

    At turn-in, AI matches the partner carrier's COD statement and the shipper's cash against each parcel on the COD reconciliation statement, recording the COD collected, payment method, and the delivery and COD fees checked against your rate card and COD terms. A line that matches drafts the seller payout, and a gap is flagged for finance to clear.

  6. 06

    Returns & payout

    Once COD is reconciled, AI drafts the return handover note and the seller payout statement with the return reason, date back to seller, payout amount, and running balance. A returned parcel moves to Returned, and once your team approves the payout it goes to the seller and posts to accounting.

Every desk gets its own app

Coordinators, shippers, finance, and managers each get their own app, all reading and writing the same parcels.

Dispatch board

Coordinators see every parcel by stage, with failed deliveries and unreconciled COD standing out in red.

Shipper's route

Shippers get today's stops in delivery order; snapping a photo logs the delivery.

Reconciliation desk

Finance works one carrier statement with its lines matched to parcels and the gaps left to clear.

Manager dashboard

Managers watch delivery rate, COD outstanding, and returns by zone as the day runs.

The repeat steps handle themselves

Parcels move stage as they're scanned and delivered, missed drops surface on their own, and every seller payout is approved first.

Status keeps up on its own

As parcels are scanned, delivered, or returned, the parcel stage moves on its own.

Failed drops get a retry

A parcel that fails delivery is scheduled for re-attempt and the coordinator is notified.

Overdue parcels get flagged

A parcel undelivered past its SLA is surfaced and the coordinator is alerted.

COD gaps need sign-off

A reconciliation line that doesn't match waits on finance before the payout is released.

Sellers get their payout note

Once a statement is approved, the payout confirmation is sent to the seller automatically.

The system works with the AI you already use

Claude, ChatGPT or a coding assistant can read and update the data in it, within each person's own access.

  • Claude
  • ChatGPT
  • Gemini

Live in days

We start with one process you do by hand today. Once that one is done, we take the next.

  1. 01.

    We learn how you work today

    We go through your documents, your rates and the way the team handles them. It takes very little of your time.

  2. 02.

    We build it and train the team

    The system follows how you already work. Your team is doing real work in it within the first week.

  3. 03.

    We keep improving it

    When the process changes or you want something new, you tell us and we do it. The system keeps pace with you instead of going stale.

Trusted by operations teams

Phuoc Tran

"Documentation used to take around 2 hours/day; now it's usually done in 5 minutes. Most importantly, the team works from one set of numbers instead of conflicting files."

Phuoc Tran
Director, Conta Vietnam
Read the case study

Pricing

Pay for the platform you use. Add our help if you want it.

Platform
Service
$20
a month, ex-VAT
Paid annually: $17/mo, saving $36.
PlatformPro$20
  • 500 documents generated a month
  • 250 GB storage
  • Credits pay for work that runs on Lotics AI: reading documents, extracting data, drafting content, and AI steps inside your automations. of Lotics AI a month
  • Unlimited members
  • Connect ChatGPT, Claude, Gemini and other AI models
ServiceNone$0
  • You build your own apps on the platform, with your model or ours
Book a call

Enterprise adds agreed allowances, integration with your internal systems or other software, SSO, data residency and a written service-level agreement. Contact us

Frequently asked questions

Typically 1-2 weeks. Week 1: build the data tables, document templates, and import your existing orders. Week 2: train shippers and coordinators and run real deliveries. Setup is included in the plan.

Time with the team during the audit, your document templates and how you charge delivery and COD fees, and someone to review as we build. We handle the rest.

No. The dispatch board, shipper's route, and reconciliation desk all read and write the same parcels — one source of truth, many purpose-built apps onto it. The scattered spreadsheets and chat threads you juggle now are exactly what that removes, not adds to.

AI reads the partner carrier's COD statement and the shipper's cash turn-in and matches each line to its parcel. Gaps are flagged on their own and matched lines draft the seller payout. You only review the gaps.

Yes. AI reads each seller's order list and creates parcels with their waybill, address, recipient, and COD amount. No typing each order by hand.

The shipper snaps a delivery photo and AI reads it and files the result on the parcel. A delivered parcel moves to Delivered; a failed one schedules a re-attempt on its own.

They're handed off to a partner carrier with a handover list. The parcel's status and COD stay tracked with the rest until the carrier's statement comes back.

Filter by status and attempt count. A parcel that fails past your attempt limit is flagged to return, with the full history of each attempt and its reason.

Each seller has its own balance: COD collected, delivery fee, COD fee, and how much is paid. The balance updates itself as reconciliation and payout complete.

Every note, delivery photo, and processing history is saved per parcel. A new hire reads it back and understands each parcel's status and how it was handled.

Email, your partner carriers, and accounting software. Our team builds the connection you need during setup, so data syncs and nothing is entered twice.

Yes. Lotics supports spreadsheet import. Our team handles conversion and import while we build the system.

Yes. Integrated with e-invoice providers and popular accounting software. Delivery and COD fee data syncs to accounting, so nothing is re-entered.

Yes. Role-based permissions control who can view, edit, or approve specific records. Each person sees only what is relevant to their role.

Yes. Every change is logged with who made it, what changed, and when. Full history on any record for audits, disputes, or internal review.

Cloud servers in Singapore, encrypted in transit and at rest. Daily automatic backups. You own your data and can export everything at any time.

Yes. iOS and Android. Check status, receive notifications, and approve requests on the go. Real-time sync with web.

See your operations running on Lotics

Message us and see a demo of AI handling your work.

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