Multi-channel e-commerce

We build the operations system for multi-channel online sellers

Custom AI reads the order and settlement reports you export from each channel, keeps stock and invoices current, and shows the real profit behind every sale. Configured to how you sell and live in days.

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Marketplace order · Settlement report · COD statementSales invoice · Reconciliation sheet · Profit report

The selling operation

The whole operation from stock to settlement

Each stage records the sale, AI reads the files and runs the numbers, and the next step starts on its own.

  1. 01

    Sourcing & batches

    Records
    Supplier, product, SKU and variants, batch number, expiry date, and unit cost.
    AI
    Reads the supplier invoice and creates the goods receipt and product records, with each batch's cost and expiry.
    Automatic
    Batches nearing expiry or running low are flagged for a restock request.
    Document
    Goods receipt note
  2. 02

    Orders in from every channel

    Records
    Order code, channel, product, quantity, customer, and shipping fee.
    AI
    Reads the order reports you export from each seller center, consolidates them into one order table, and maps each channel's SKU to your internal code.
    Automatic
    Every order draws from one stock pool, and a SKU running low is flagged before another channel oversells it.
  3. 03

    Picking & handover

    Records
    Pick list, batch issued, tracking number, and carrier.
    AI
    Builds the pick list oldest-expiry-first and splits the day's orders by carrier.
    Automatic
    Once an order is handed to the carrier, its status moves to In transit.
    Document
    Carrier handover record
  4. 04

    Invoicing

    Records
    Buyer details, line items, tax rate, and invoice number.
    AI
    Drafts the sales invoice from the order and its line items.
    Automatic
    On approval the status moves to Invoiced, and the data passes to your e-invoice provider to issue the legal HĐĐT.
    Document
    Sales invoice
  5. 05

    Platform & COD reconciliation

    Records
    Actual revenue received, platform fee, shipping fee, COD collected, and the discrepancy.
    AI
    Reads the platform settlement and the carrier COD statement, matches every line to its order by order code, and flags fees that don't match.
    Automatic
    An order can't be marked reconciled until its invoice is issued.
    Document
    Reconciliation statement
  6. 06

    Ad spend & real profit

    Records
    Ad spend by channel and campaign, ROAS, and net profit.
    AI
    Reads each channel's ad report and computes net profit by channel and campaign, after cost of goods, platform fees, and returns.
    Automatic
    A campaign running at a loss is flagged even when its ROAS still looks high.
    Document
    Channel P&L report

One shared dataset

Every team on the same orders

Operations, warehouse, marketing, and accounting each get a screen built for their job, all writing to one set of orders, stock, and costs.

Order desk

Marketplace opsOrders from every channel by status, surfacing when it's their turn to pick and ship.

Warehouse screen

WarehouseBatches ranked by use-by date, with expiring and low stock rising to the top for reorder.

Marketing board

MarketingAd spend and net profit by channel and campaign, with losing campaigns first.

Accounting desk

AccountingOne order with its invoice and reconciliation in one view; no invoice means no reconciling yet.

One system of recordOrders · Products · Stock batches · Ad campaigns · Customers · Suppliers

The documents handle themselves

Every document from one order

AI reads the reports you export from your channels, writes each order once, and drafts every outgoing document from your own templates.

You receive

Marketplace orders · Platform settlement report · Carrier COD statement · Supplier invoice

You send

Sales invoice (pdf) · Reconciliation statement (xlsx) · Purchase order (docx) · Channel P&L report (pdf) · Reconciliation reminder (email)

A person reviews and approves before anything goes out.

By your own rulebook

AI that checks your fee sheet and SOPs

Your fee sheets, FEFO rules, and invoicing SOPs load in as knowledge docs, so AI checks and answers the way your company works, not the way the internet does.

Your rulebookFEFO warehouse SOP · Platform and shipping fee sheet · Invoicing and tax SOP · Channel profit method

Did the platform charge the right fee on order DH00119?

No. Your fee sheet lists 24% for this category, but the Shopee settlement deducted 27.5%, a ₫31,000 gap. Flagged for accounting to check.

From your rulesFEFO warehouse SOP

The selling rules run themselves

The routine handles itself

Statuses move on their own, expiring stock and losing campaigns raise a hand, and the numbers get approved before they go out.

Order status stays current

As an order is delivered, reconciled, or returned, its status moves on its own.

Expiring stock surfaces early

Batches nearing their use-by date surface in time to clear or swap before they become dead stock.

Low stock shows before oversell

A SKU running low in the shared pool is flagged before another channel sells it again.

Restocks need sign-off

A purchase request waits on approval before a supplier order is created.

Losing campaigns get flagged

A campaign underwater after cost of goods and platform fees is flagged even when its ROAS looks fine.

The month-end report sends itself

On the first, revenue and profit by channel are compiled and emailed to the owners.

Your onboarding with Lotics

You never set it up yourself. We build the system around your operation and keep improving it as your business changes.

  1. 01.

    Operations Audit

    We learn how your business actually operates and pick the manual work that should be automated first.

  2. 02.

    System Build & Integration

    We build the system to match your process and bring in your existing data and documents, so nothing has to be re-entered.

  3. 03.

    Go-live & Handover

    Your team starts using the system on real work while we train them and refine it until it runs smoothly.

  4. 04.

    Continuous Improvement

    We stay on after launch with ongoing support, watching how the system is used and improving it as your business changes.

Trusted by operations teams

Phuoc Tran

"Documentation used to take around 2 hours/day; now it's usually done in 5 minutes. Most importantly, the team works from one set of numbers instead of conflicting files."

Phuoc Tran
Director, Conta Vietnam

Pricing

Free

$0

Your workspace, free forever

Get started
  • 1 process
  • 100 AI credits / month · bring your own AI
  • Up to 3 users
  • Build it yourself, with documentation

Pro

$17/month

Lotics AI for daily work

Get started
  • 1 process
  • 1,000 AI credits / month
  • Unlimited users
  • We build + maintain your system
  • Response within 2 days

Team

$68/month

For active operations teams

Get started
  • 1 department / 5 processes
  • 5,000 AI credits / month
  • Unlimited users
  • We build + maintain your system
  • Same-day response

Business

$255/month

Lotics as your active partner

Get started
  • Unlimited processes
  • 25,000 AI credits / month
  • Unlimited users
  • We build + maintain your system
  • Response within 4 hours
  • AI automatically analyzes and optimizes your system, detecting workflow bottlenecks. (Included · no credits)

Enterprise

Custom deployment for large organizations — custom credits, dedicated CSM, SSO/SAML, data residency, bespoke integrations, and SLA.

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  • A typical AI chat session: ~20-50 credits. Document processing: ~5-15 credits. Voice transcription (10 min): ~3 credits.
  • Pro: ~33 sessions/month. Team: ~167. Business: ~833.
  • Higher commitment tiers get a lower per-credit price ($0.020 → $0.012). When credits run out, buy more at $0.02/credit — no service interruption.
Frequently asked questions

Typically 1-2 weeks. Week one: build the data tables, invoice templates, and import your existing data. Week two: train staff and run real orders. Setup is included in the plan.

Time with the team during the audit, the templates and reports you export from your channels today, and someone to review as we build. We handle the rest.

Your team uses it day to day, and Lotics stays on to adjust and extend it as your work changes.

Adding a channel, switching carriers, or changing an invoice template are all reconfigured. Lotics adapts the system so you don't rebuild from scratch.

AI reads the order and settlement reports you export from each seller center and writes them into the system, refreshed daily. This is not a real-time live sync with the marketplaces; Lotics is the management and reconciliation layer on top of your channels.

Lotics creates sales invoices from orders and connects to the e-invoice provider you already use (MISA, VNPT, or Viettel) to issue the legal HĐĐT. Lotics does not issue the legal e-invoice itself.

Every channel draws from one stock pool. When an order lands, available stock drops at once and a SKU running low is flagged before another channel sells it again.

AI reads the platform settlement and the carrier's COD statement, matches every line to its order by order code, and flags fees that differ from your fee sheet. The result is a reconciliation statement.

Ad spend is grouped by channel and campaign, then cost of goods, platform fees, and returns are subtracted to get net profit. A losing campaign surfaces even when its ROAS still looks high.

Each batch records its lot number and use-by date. The pick list puts oldest-expiry-first (FEFO), and batches nearing expiry surface in time to clear or swap.

Yes. Lotics imports your products, stock, and past orders from a spreadsheet or your current software's export. You can keep the tool you use and let Lotics be the management, reconciliation, and marketing layer on top.

Yes. Orders from Facebook, Zalo, or your website are recorded in the same order table as marketplace orders, drawing from the same stock and reconciled the same way.

Yes. Role-based permissions control who can view, edit, or approve specific records. Each person sees only what is relevant to their role.

Yes. Every change is logged with who made it, what changed, and when. Full history on any record for audits, disputes, or internal review.

Cloud servers in Singapore, encrypted in transit and at rest. Daily automatic backups. You own your data and can export everything at any time.

Yes. iOS and Android. Check status, receive notifications, and approve requests on the go. Real-time sync with web.

See your operations running on Lotics

Start free, upgrade when you need more.

Get Started Free
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