Multi-channel e-commerce

We build the operations system for multi-channel online sellers

AI keeps stock and orders current from your reports, reconciles platform fees and COD into real profit per order, then flags batches nearing their use-by date. Built for your order desk, live in days.

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AI enters the order data

Reads the order report you export from each seller center and the platform settlement statement, and fills in the order with its channel, its SKU, the actual revenue and the fees.

AI checks the money matches the orders

Compares the settlement against the order report, against your own fee sheet and against each batch's cost. Anything that disagrees surfaces before the money is booked.

AI drafts the day's documents

Drafts the pick list, the carrier handover record and the reconciliation statement on your own templates. Your team reviews before anything is sent.

Every order in one view

The system shows which orders are waiting to be picked, which are on their way, and which are still waiting on money.

The whole operation from stock to settlement

Each stage records the sale, AI reads the files and runs the numbers, and the next step starts on its own.

  1. 01

    Sourcing & batches

    AI reads the supplier invoice and creates the goods receipt note, recording the supplier, product, SKU and variants, and each batch's number, expiry date, and unit cost. Batches nearing expiry or running low surface on their own as a restock request.

  2. 02

    Orders in from every channel

    Order reports exported from each seller center land in one shared order table, and AI maps every channel's SKU to your internal code alongside the order code, channel, product, quantity, customer, and shipping fee. Every order draws from one stock pool, so a SKU running low is flagged before another channel oversells it.

  3. 03

    Picking & handover

    AI builds the pick list oldest-expiry-first and splits the day's orders by carrier, while the carrier handover record captures the batch issued, tracking number, and carrier for each one. Once an order is handed over, its status moves to In transit on its own.

  4. 04

    Invoicing

    AI drafts the sales invoice from the order and its line items, carrying the buyer details, tax rate, and invoice number across. Once it's approved the status moves to Invoiced, and the data passes to your e-invoice provider to issue the legal HĐĐT.

  5. 05

    Platform & COD reconciliation

    AI matches the platform settlement against the carrier COD statement, ties every line to its order by order code, and writes the actual revenue, platform fee, shipping fee, and COD collected onto the reconciliation statement. Any fee that differs from your own fee sheet is flagged, and an order can't be marked reconciled until its invoice is issued.

  6. 06

    Ad spend & real profit

    For each channel, AI reads the ad report and computes net profit by channel and campaign after cost of goods, platform fees, and returns, then sets it against spend and ROAS on the channel P&L report. A campaign running at a loss is flagged even when its ROAS still looks high.

Every team gets the app for its job

Operations, warehouse, marketing, and accounting each get their own app, all reading and writing one set of orders, stock, and costs.

Order desk

Marketplace ops sees orders from every channel by status, each rising when it's their turn to pick and ship.

Warehouse board

The warehouse tracks batches by use-by date, with expiring and low stock rising to the top for reorder.

Marketing board

Marketing watches ad spend and net profit by channel and campaign, with losing campaigns first.

Accounting desk

Accounting works one order with its invoice and reconciliation in a single view, and no invoice means no reconciling yet.

The routine handles itself

Statuses move on their own, expiring stock and losing campaigns raise a hand, and the numbers get approved before they go out.

Order status stays current

As an order is delivered, reconciled, or returned, its status moves on its own.

Expiring stock surfaces early

Batches nearing their use-by date surface in time to clear or swap before they become dead stock.

Low stock shows before oversell

A SKU running low in the shared pool is flagged before another channel sells it again.

Restocks need sign-off

A purchase request waits on approval before a supplier order is created.

Losing campaigns get flagged

A campaign underwater after cost of goods and platform fees is flagged even when its ROAS looks fine.

The system works with the AI you already use

Claude, ChatGPT or a coding assistant can read and update the data in it, within each person's own access.

  • Claude
  • ChatGPT
  • Gemini

Live in days

We start with one process you do by hand today. Once that one is done, we take the next.

  1. 01.

    We learn how you work today

    We go through your documents, your rates and the way the team handles them. It takes very little of your time.

  2. 02.

    We build it and train the team

    The system follows how you already work. Your team is doing real work in it within the first week.

  3. 03.

    We keep improving it

    When the process changes or you want something new, you tell us and we do it. The system keeps pace with you instead of going stale.

Trusted by operations teams

Phuoc Tran

"Documentation used to take around 2 hours/day; now it's usually done in 5 minutes. Most importantly, the team works from one set of numbers instead of conflicting files."

Phuoc Tran
Director, Conta Vietnam
Read the case study

Pricing

Pay for the platform you use. Add our help if you want it.

Platform
Service
$20
a month, ex-VAT
Paid annually: $17/mo, saving $36.
PlatformPro$20
  • 500 documents generated a month
  • 250 GB storage
  • Credits pay for work that runs on Lotics AI: reading documents, extracting data, drafting content, and AI steps inside your automations. of Lotics AI a month
  • Unlimited members
  • Connect ChatGPT, Claude, Gemini and other AI models
ServiceNone$0
  • You build your own apps on the platform, with your model or ours
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Enterprise adds agreed allowances, integration with your internal systems or other software, SSO, data residency and a written service-level agreement. Contact us

Frequently asked questions

Typically 1-2 weeks. Week one: build the data tables, invoice templates, and import your existing data. Week two: train staff and run real orders. Setup is included in the plan.

Time with the team during the audit, the templates and reports you export from your channels today, and someone to review as we build. We handle the rest.

Your team uses it day to day, and Lotics stays on to adjust and extend it as your work changes.

Adding a channel, switching carriers, or changing an invoice template are all reconfigured. Lotics adapts the system so you don't rebuild from scratch.

No. The order desk, warehouse board, marketing board, and accounting desk all read and write the same orders, stock, and costs — one source of truth, many purpose-built apps onto it. The scattered order and stock spreadsheets you keep now are exactly what that removes, not adds to.

AI reads the order and settlement reports you export from each seller center and writes them into the system, refreshed daily. This is not a real-time live sync with the marketplaces; Lotics is the management and reconciliation layer on top of your channels.

Lotics creates sales invoices from orders and connects to the e-invoice provider you already use (MISA, VNPT, or Viettel) to issue the legal HĐĐT. Lotics does not issue the legal e-invoice itself.

Every channel draws from one stock pool. When an order lands, available stock drops at once and a SKU running low is flagged before another channel sells it again.

AI reads the platform settlement and the carrier's COD statement, matches every line to its order by order code, and flags fees that differ from your fee sheet. The result is a reconciliation statement.

Ad spend is grouped by channel and campaign, then cost of goods, platform fees, and returns are subtracted to get net profit. A losing campaign surfaces even when its ROAS still looks high.

Each batch records its lot number and use-by date. The pick list puts oldest-expiry-first (FEFO), and batches nearing expiry surface in time to clear or swap.

Yes. Lotics imports your products, stock, and past orders from a spreadsheet or your current software's export. You can keep the tool you use and let Lotics be the management, reconciliation, and marketing layer on top.

Yes. Orders from Facebook, Zalo, or your website are recorded in the same order table as marketplace orders, drawing from the same stock and reconciled the same way.

Yes. Role-based permissions control who can view, edit, or approve specific records. Each person sees only what is relevant to their role.

Yes. Every change is logged with who made it, what changed, and when. Full history on any record for audits, disputes, or internal review.

Cloud servers in Singapore, encrypted in transit and at rest. Daily automatic backups. You own your data and can export everything at any time.

Yes. iOS and Android. Check status, receive notifications, and approve requests on the go. Real-time sync with web.

See your operations running on Lotics

Message us and see a demo of AI handling your work.

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