Integrations
Lotics connects to the tools your team already uses. Every integration uses OAuth or secure API keys. Lotics never stores your passwords. Data flows bidirectionally: changes in Lotics push to connected systems, and events from external systems trigger workflows inside Lotics.
Integration philosophy
Every Lotics integration is built on the same principles: authenticate with OAuth so Lotics never handles passwords, sync data bidirectionally so both systems stay current, and expose every connection as a workflow trigger and action so you can automate across tools without code.
Connected accounts are organization-scoped. When a team member connects their Gmail or Google Drive, workflows created by anyone in the organization can use that connection. This means one person authorizes the account and the entire team benefits from automations that send emails, read files, or post messages through it.
All integrations are managed from Settings, Connected Accounts. The AI assistant can also guide you through connecting accounts. Describe what you want to automate and it will walk you through the OAuth flow and set up the workflow for you.
Email: Gmail and Outlook
Connect your Gmail or Microsoft Outlook account via OAuth. Once connected, you can send emails directly from Lotics, either manually from the AI assistant or automatically through workflows. Emails are sent from your actual email address, so recipients see messages from you, not from a generic system address.
The real power is incoming email triggers. When a new email arrives matching your criteria (sender, subject, labels), Lotics starts a workflow automatically. The workflow receives the full email: subject, body, sender, and attachments. AI steps can then extract data from attachments (invoices, purchase orders, shipping documents), create or update records, and route work to the right team members.
A common pattern: suppliers send invoices by email. Lotics detects the email, the AI extracts line items from the attached PDF, creates records in your invoices table, cross-checks quantities against the corresponding purchase order, flags discrepancies, and notifies your finance team. No one needs to open the email manually.
Cloud storage: Google Drive and OneDrive
Connect Google Drive or Microsoft OneDrive/SharePoint to access files stored in your cloud drives. Workflows can read documents from specific folders, process them with AI, and write results back. File attachments on records can be synced to designated folders so your existing file organization stays intact.
For teams that manage contracts, certificates, or compliance documents in shared drives, this integration means Lotics can pull the latest version of a document, extract key dates or values, and update records automatically. When a new document appears in a monitored folder, a workflow can trigger to process it.
SharePoint document libraries are supported through the OneDrive integration, so organizations on Microsoft 365 can connect their team sites directly.
Messaging: Zalo and Facebook
Zalo is the dominant messaging platform in Vietnam with over 70 million users. Lotics integrates with Zalo Official Account (OA) so businesses can send notifications to customers directly from workflows: order confirmations, delivery updates, appointment reminders, and payment receipts. When customers reply or send inquiries to your Zalo OA, Lotics can receive those messages and trigger workflows to route, respond, or create records.
Facebook Page integration works similarly. Connect your business page and Lotics can send messages through it, receive customer inquiries, and trigger workflows when new messages arrive. For businesses that handle customer communication through Facebook Messenger, this means inquiries flow into Lotics automatically and can be tracked, assigned, and responded to alongside other operational work.
Both integrations support template messages for structured notifications (e.g., order status with tracking number, delivery ETA with address) so messages look professional and include the specific data pulled from your records.
Vietnamese business platforms
Vietnamese businesses operate under specific regulatory requirements: electronic invoicing for tax compliance, domestic banking integrations for payment reconciliation, and QR-based payment standards. Lotics integrates with the platforms that handle these requirements natively.
These integrations are particularly valuable for operations teams that currently reconcile payments manually or re-enter invoice data between systems. With Lotics, a workflow can issue an electronic invoice in WinInvoice when a sales record is marked complete, generate a VietQR code for the customer to pay, and then match the incoming bank transaction from Vietcombank to close the loop. Everything is tracked in one place.
| Platform | What it does | How Lotics uses it |
|---|---|---|
| WinInvoice | Electronic invoice issuance for Vietnamese tax compliance (Thong tu 78) | Workflows create and issue e-invoices automatically when records reach a specific status. Invoice numbers and tax data sync back to Lotics records. |
| Vietcombank | Corporate banking: transaction history, payment status | Workflows poll for new transactions and match them against outstanding invoices or orders. Payment status updates on records automatically. |
| VietQR | Standardized QR codes for Vietnamese bank transfers (NAPAS network) | Generate VietQR codes from record data (amount, reference, bank account) for customers to scan and pay. Codes can be embedded in documents or sent via Zalo/email. |
| PayOS | Payment gateway for Vietnamese businesses | Create payment requests from record data. Track payment status and match completed payments to records automatically. |
More integrations
Lotics is actively building more integrations. The platform is designed to be extensible. New OAuth providers and API connections are added regularly based on customer needs. If you need an integration that is not listed here, contact the Lotics team to discuss your requirements.
For any system not directly integrated, webhooks and the REST API provide universal connectivity. Any tool that can send or receive HTTP requests can exchange data with Lotics.
Webhooks
For systems that Lotics does not integrate with directly, webhooks provide a universal connection point. Each webhook trigger in a workflow gets an auto-generated HTTPS URL. Any external system that can send an HTTP POST request (ERPs, e-commerce platforms, IoT devices, custom applications) can trigger a Lotics workflow by posting JSON data to that URL.
The incoming webhook payload is available as structured data inside the workflow. You can extract fields, create or update records, run AI processing, and trigger follow-up actions. Webhooks support signature verification so you can validate that requests come from trusted sources.
Outgoing webhooks work as workflow actions: when a record changes or a workflow reaches a specific step, Lotics sends an HTTP POST with the event data to your endpoint. This is useful for keeping external dashboards, data warehouses, or legacy systems in sync with your Lotics data.