Air freight forwarding

Manage air freight forwarding with AI

We build the system your air cargo team works in and configure custom AI to take on the manual work from booking to debit note. Set up to your lanes and live in days.

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Booking confirmation · Commercial invoice · Weight ticketHouse AWB · Pre-alert · Debit note

The air freight process

Every air shipment on one record

From the first rate request to the debit note, every stage writes to the same record while AI drafts the paperwork and watches the cut-offs.

  1. 01

    Quote & rate

    Records
    Customer, commodity, pieces, dimensions, chargeable weight, lane, and service level.
    AI
    Reads the enquiry, works the chargeable weight from the dimensions, pulls the airline rate and current FSC, and drafts the quote.
    Automatic
    A won quote opens an air shipment and links the customer.
    Document
    Quotation
  2. 02

    Booking

    Records
    Carrier, flight number, reserved MAWB, cargo cut-off, document cut-off, and ETD.
    AI
    Drafts the booking-request email, then reads the carrier's confirmation and fills the flight, MAWB, and both cut-off times.
    Automatic
    Status moves to Booked and both cut-offs land on the calendar.
    Document
    Booking confirmation
  3. 03

    Warehouse & weigh-in

    Records
    Actual gross weight, re-measured dimensions, chargeable weight, screening result, and special handling.
    AI
    Reads the weight ticket photo, compares the actual weight to the booking, and flags the chargeable-weight gap.
    Automatic
    A gap over your threshold opens an adjustment for the owner to confirm.
    Document
    Weight ticket
  4. 04

    Customs & AWB

    Records
    Declaration number, HS lines, customs channel, and the MAWB and HAWB numbers.
    AI
    Fills the export declaration from the shipment and drafts the House AWB.
    Automatic
    The browser extension enters the declaration into VNACCS for the broker to submit, and a red-channel result alerts OPS.
    Document
    House AWB
  5. 05

    Departure & pre-alert

    Records
    On-board date, AMS or ENS reference, ULD build-up, and the pre-alert pack.
    AI
    Assembles the pre-alert pack for the destination agent and reads the airline's departure notice to move the shipment on.
    Automatic
    On departure the pre-alert email goes out to the destination agent with the AWB and invoice attached.
    Document
    Pre-alert
  6. 06

    Arrival & debit note

    Records
    Arrival notice, delivery or D/O, cost and revenue lines, and CASS line items.
    AI
    Reads the arrival notice and the CASS statement, matches the charges to the shipment, and drafts the debit note.
    Automatic
    The debit note posts to accounting and the shipment margin updates as costs land.
    Document
    Debit note

One live air shipment

The terminal and the office on one record

Pricing, documentation, and the runners out at the terminal each work their own screen, and every screen writes to the same shipments.

Pricing desk

PricingRate requests in a queue, each with chargeable weight and the current airline rate worked out, so a quote goes back the same hour.

Air docs cockpit

DocumentationOne shipment with its AWB, pre-alert, and debit note in a single view, each drafted and approved before it goes out.

Operations board

OperationsEvery live shipment by stage, with the cargo and document cut-offs closing today surfacing first.

Terminal runsheet

Airport OPSEach runner's pickups and clearances at TCS, SCSC, and NCTS laid out by cut-off time.

One system of recordAir shipments · Customers · Airlines & GSAs · Rate sheets · AWBs · Debit notes

AI drafts the documents

The whole document set from one entry

AI reads the booking, the invoice, and the weight ticket once, then every document you send out comes from your own templates.

You receive

Shipping instruction (SLI) · Commercial invoice · Packing list · Weight ticket

You send

Booking request (email) · House AWB (docx) · Export declaration (xlsx) · Pre-alert (email) · Debit note (pdf)

Nothing goes to the airline or the customer until your team signs off.

Answers from your rules

Rates and cargo rules from your own sheets

Your airline rate sheets, weight rules, and special-cargo SOPs load in as knowledge docs, so AI checks each shipment against your rules and not the internet's.

Your rulebookAirline rate sheets & FSC schedule · Chargeable weight & volumetric rules · Special cargo SOP (DGR, PER, AVI) · Export & pre-alert checklist

Is the weight on HAN-2026-0642 what we quoted?

No. The terminal re-weighed it at 412 kg against the 360 kg booked, a 52 kg gap on the ICN rate. Flagged for the owner to bill or absorb.

From your rulesAirline rate sheets & FSC schedule

Rules that run themselves

The routine keeps itself moving

The stage advances on its own, cut-offs raise a flag early, and money is approved before it leaves.

Status moves with the cargo

Booking, weigh-in, clearance, and departure each land the shipment on its next stage without anyone updating it.

Cut-offs never sneak up

Hours before a cargo or document cut-off with the paperwork still open, the desk gets a reminder.

Weight gaps wait for a decision

When the terminal re-weighs over the booked figure, the adjustment holds for the owner to bill or absorb.

Off-rate quotes need sign-off

A quote below your airline rate after the week's FSC waits on a manager before it is confirmed.

The CASS deadline stays covered

Before each twice-monthly settlement, MAWBs not yet matched to a statement are pulled for accounting.

Month-end numbers arrive on their own

On the first, air volume, revenue, and margin per AWB are compiled and sent to the owner.

Your onboarding with Lotics

You never set it up yourself. We build the system around your operation and keep improving it as your business changes.

  1. 01.

    Operations Audit

    We learn how your business actually operates and pick the manual work that should be automated first.

  2. 02.

    System Build & Integration

    We build the system to match your process and bring in your existing data and documents, so nothing has to be re-entered.

  3. 03.

    Go-live & Handover

    Your team starts using the system on real work while we train them and refine it until it runs smoothly.

  4. 04.

    Continuous Improvement

    We stay on after launch with ongoing support, watching how the system is used and improving it as your business changes.

Trusted by operations teams

Phuoc Tran

"Documentation used to take around 2 hours/day; now it's usually done in 5 minutes. Most importantly, the team works from one set of numbers instead of conflicting files."

Phuoc Tran
Director, Conta Vietnam

Pricing

Free

$0

Your workspace, free forever

Get started
  • 1 process
  • 100 AI credits / month · bring your own AI
  • Up to 3 users
  • Build it yourself, with documentation

Pro

$17/month

Lotics AI for daily work

Get started
  • 1 process
  • 1,000 AI credits / month
  • Unlimited users
  • We build + maintain your system
  • Response within 2 days

Team

$68/month

For active operations teams

Get started
  • 1 department / 5 processes
  • 5,000 AI credits / month
  • Unlimited users
  • We build + maintain your system
  • Same-day response

Business

$255/month

Lotics as your active partner

Get started
  • Unlimited processes
  • 25,000 AI credits / month
  • Unlimited users
  • We build + maintain your system
  • Response within 4 hours
  • AI automatically analyzes and optimizes your system, detecting workflow bottlenecks. (Included · no credits)

Enterprise

Custom deployment for large organizations — custom credits, dedicated CSM, SSO/SAML, data residency, bespoke integrations, and SLA.

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  • A typical AI chat session: ~20-50 credits. Document processing: ~5-15 credits. Voice transcription (10 min): ~3 credits.
  • Pro: ~33 sessions/month. Team: ~167. Business: ~833.
  • Higher commitment tiers get a lower per-credit price ($0.020 → $0.012). When credits run out, buy more at $0.02/credit — no service interruption.
Frequently asked questions

Usually 1-2 weeks. In the first week we build the tables, your AWB and debit-note templates, and import your rate sheets. In the second we train the docs and OPS teams on live bookings. Setup is part of the subscription.

Your current rate sheets, a few sample AWBs and debit notes, and time with the pricing and docs staff during the build. One person to review as we go. We handle the setup.

Your own team, from day one. We build and configure it, then stay on to adjust rate logic, templates, and automations as your lanes and airlines change.

We adjust it. A new carrier, a new lane, or a new special-cargo rule, just tell us and we update the rate sheet, templates, or workflow. That's part of the subscription, not a change order.

Yes. Send the weight ticket photo and AI reads the actual weight, compares it to the booked chargeable weight, and flags the gap so you decide to bill or absorb before the debit note goes out.

Load your airline rate sheets as knowledge docs. When you quote a lane, AI works the chargeable weight and pulls the current rate and FSC, so the price reflects this week, not last.

Yes. AI drafts the booking-request email from the shipment for you to send, and the browser extension fills the carrier portal in your own logged-in session. No paid integration needed.

Yes. Most forwarders run air, sea, and customs together. The same shipment tables, rate sheets, and P&L hold every mode, so one client's air and ocean jobs sit side by side.

Yes. AI reads the twice-monthly CASS statement, matches each MAWB line to its shipment, and surfaces anything that does not line up before the settlement date.

Your special-cargo SOP loads in as a knowledge doc. AI checks the shipment against it for DGR, perishables, or live animals, then drafts the declarations and labels the shipment needs.

Yes, through your e-invoice provider and accounting software. Shipment charges and the debit note sync across, so nothing is typed twice.

Yes. Role-based permissions control who can view, edit, or approve specific records. Each person sees only what is relevant to their role.

Yes. Every change is logged with who made it, what changed, and when. Full history on any record for audits, disputes, or internal review.

Cloud servers in Singapore, encrypted in transit and at rest. Daily automatic backups. You own your data and can export everything at any time.

Yes. iOS and Android. Check status, receive notifications, and approve requests on the go. Real-time sync with web.

See your operations running on Lotics

Start free, upgrade when you need more.

Get Started Free
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