Service tickets require checklist completion before moving to Handover. Technicians cannot skip parts logging or site photos.
Yes. Technicians log parts on the ticket at the job site. The system calculates labor by the hour plus parts cost. Invoice generated in under a minute.
Yes. Enter the maintenance contract. The system auto-creates tickets when due and sends reminders to customers.
Yes. Lotics works for teams of any size. You pay a fixed monthly fee based on the value delivered.
Yes. Technicians use their phone to receive tickets, check in, take photos, log parts, and capture customer signatures.
Usually 1-2 weeks. The Lotics team helps import your customer list, equipment records, and trains your technicians.
Data is encrypted and stored on secure cloud infrastructure. Role-based access: technicians see only their tickets, dispatchers see all, accountants see invoices.
Yes. Export invoices and cost data as Excel or connect via API to your accounting software.
Yes. Reports cover tickets completed, average resolution time, SLA compliance rate, and revenue per technician.
You pay a fixed monthly fee based on the value we deliver. We assess your operations and set the fee as a percentage of the estimated savings. First month free, all features included, full onboarding included.
Yes. Flexible dispatch across branches with consolidated or per-branch reporting.