Service HVAC jobs with AI

Track tickets, handle job paperwork, and auto-schedule maintenance. Each ticket takes minutes to process, not hours of manual entry.

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Elevate your business

Ticket data updates itself

Tickets from email, GPS locations, and Zalo OA messages update your records automatically — no manual entry.

Survey reports become invoices

AI reads survey reports and quotes, cross-checks line items, and fills the handover invoice.

Connected to service portals

Browser extension that captures parts data and fills warranty portal forms as you browse.

Deadline risks surface early

Tickets nearing SLA without handover alert dispatchers. Parts cost deviations flag automatically.

Ask about parts spend this month

Ask 'which tickets are near deadline' or 'what did we spend on parts' and get numbers.

Automated workflows

Intake service requests

Customer calls or emails. AI creates the ticket, classifies equipment (chiller, AHU, FCU, VRV) and priority. No manual data entry.

On-site survey

Technician visits the site, inspects the system, photographs conditions, and logs equipment status on the ticket.

Quote and approve

System calculates labor, parts, and materials from survey data. Quote sent to customer for approval via email.

Install and log parts

Technician performs repairs or installation, logs parts used. System deducts from inventory and alerts when stock is low.

Testing and handover

Technician runs the system, measures outlet temperature, customer signs off. Ticket closes, report sent to office.

Schedule preventive maintenance

Maintenance contracts auto-create tickets when due. Customers get reminders, technicians get new schedules.

Your onboarding with Lotics

You never set it up yourself. We build the system around your operation and keep improving it as your business changes.

  1. 01.

    Operations Audit

    We learn how your business actually operates and pick the manual work that should be automated first.

  2. 02.

    System Build & Integration

    We build the system to match your process and bring in your existing data and documents, so nothing has to be re-entered.

  3. 03.

    Go-live & Handover

    Your team starts using the system on real work while we train them and refine it until it runs smoothly.

  4. 04.

    Continuous Improvement

    We stay on after launch with ongoing support, watching how the system is used and improving it as your business changes.

Trusted by operations teams

Phuoc Tran

"Documentation used to take around 2 hours/day; now it's usually done in 5 minutes. Most importantly, the team works from one set of numbers instead of conflicting files."

Phuoc Tran
Director, Conta Vietnam

Pricing

Free

$0

Your workspace, free forever

Get started
  • 1 process
  • 100 AI credits / month · bring your own AI
  • Up to 3 users
  • Build it yourself, with documentation

Pro

$17/month

Lotics AI for daily work

Get started
  • 1 process
  • 1,000 AI credits / month
  • Unlimited users
  • We build + maintain your system
  • Response within 2 days

Team

$68/month

For active operations teams

Get started
  • 1 department / 5 processes
  • 5,000 AI credits / month
  • Unlimited users
  • We build + maintain your system
  • Same-day response

Business

$255/month

Lotics as your active partner

Get started
  • Unlimited processes
  • 25,000 AI credits / month
  • Unlimited users
  • We build + maintain your system
  • Response within 4 hours
  • AI automatically analyzes and optimizes your system, detecting workflow bottlenecks. (Included · no credits)

Enterprise

Custom deployment for large organizations — custom credits, dedicated CSM, SSO/SAML, data residency, bespoke integrations, and SLA.

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  • A typical AI chat session: ~20-50 credits. Document processing: ~5-15 credits. Voice transcription (10 min): ~3 credits.
  • Pro: ~33 sessions/month. Team: ~167. Business: ~833.
  • Higher commitment tiers get a lower per-credit price ($0.020 → $0.012). When credits run out, buy more at $0.02/credit — no service interruption.
Frequently asked questions

Lotics suggests technicians by location, skill, and availability. Dispatchers confirm with one click instead of calling each person to check who is free.

Technicians log parts on the service ticket at the job site. The system cross-references truck and warehouse inventory, flagging discrepancies immediately.

Lotics sends customers a tracking link showing ticket status and technician location. Follow-up calls drop significantly.

AI monitors ticket processing time against SLA commitments. Tickets nearing their deadline without reaching Handover trigger alerts to dispatchers on the dashboard.

Service tickets require checklist completion before moving to Handover. Technicians cannot skip parts logging or site photos.

Yes. Technicians log parts on the ticket at the job site. The system calculates labor by the hour plus parts cost. Invoice generated in under a minute.

Yes. Enter the maintenance contract. The system auto-creates tickets when due and sends reminders to customers.

Yes. Lotics works for teams of any size. You pay a fixed monthly fee based on the value delivered.

Most teams run their first workflow within days. Start with one process and expand from there.

Yes. Lotics connects to email, storage, payments, and the tools your team already uses. Data syncs automatically.

Yes. Lotics supports spreadsheet import. Our team helps with data conversion and import during onboarding.

Yes. Role-based permissions control who can view, edit, or approve specific records. Each person sees only what is relevant to their role.

Yes. Every change is logged with who made it, what changed, and when. Full history on any record for audits, disputes, or internal review.

Cloud servers in Singapore, encrypted in transit and at rest. Daily automatic backups. You own your data and can export everything at any time.

Yes. iOS and Android. Check status, receive notifications, and approve requests on the go. Real-time sync with web.

See your operations running on Lotics

Start free, upgrade when you need more.

Get Started Free
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