Dispatch field service without phone calls

Automate work order tracking, technician dispatch, and acceptance report delivery in one system. Built around your service workflow. Go live in days.

ZaloContact via ZaloMessengerContact via MessengerSend an Email
Work Orders
Lotics AI
Ask Lotics AI...

Trusted by operations teams

Phuoc Tran

"Every morning I had to scroll through dozens of Zalo groups then cross-check spreadsheets to figure out where things stood. Now I open Lotics and see everything: who's doing what, what's stuck. A lot less back and forth."

Phuoc Tran
Director, Conta Vietnam

Work orders visible across every service stage

Order data, technicians, status, and costs live in one place. AI and your team operate on the same live data.

Auto-merge field reports into acceptance records

AI reads service requests, field reports, and acceptance records, cross-checks work orders, then fills service invoices.

Ask AI which tickets breach SLA

Dispatchers ask AI which orders are waiting and which technicians are free. Answers come from live data instantly.

Workflows run while teams handle exceptions

Email in → auto-create received order

Customer submits a request, work order auto-creates in received status with address, service type, and priority.

Received → auto-dispatch technician

Received orders auto-dispatch to the nearest technician with matching skills and availability.

Flag orders received over 2 hours without dispatch

Auto-alert dispatchers when orders sit in received too long. Notify managers if over 4 hours.

Accepted → send report to customer

Order moves to accepted, acceptance report auto-emailed to the customer. Customers sign off online.

Weekly performance reports

End of week: accepted orders, time from received to on site, and customer ratings compiled and emailed to management.

Maintenance contract reminders

When a maintenance contract comes due, auto-create a received order and dispatch. Customers don't have to remind you.

Keep orders technicians and parts aligned

Service requests from email into the system

AI reads customer service requests from email and auto-creates work orders with address, service type, and priority.

Connect parts inventory and accounting

Technician uses parts, inventory updates automatically. Accepted orders push invoices to accounting.

Always up to date

Changes are visible to everyone instantly. No version confusion.

Mobile access

Approve, review, and update progress from your phone.

Control who sees what

Set view and edit permissions by team or customer.

Full change history

Track every change and see who made it and when.

Pricing based on results

A fixed monthly fee based on the value we deliver. We assess your operations, estimate the time saved and costs reduced, and set your fee as a percentage of that. You always keep more than you pay.

First month free. Run your operations on Lotics for a full month before you pay anything. No risk to get started.

All features included. No tiers, no add-ons, no per-seat pricing.

Full onboarding included. We set up your workflows, import your data, and train your team. No setup fees.

ZaloContact via ZaloMessengerContact via MessengerSend an Email

Free consultation. No commitment.

Frequently asked questions

All orders are on one board, filtered by status, technician, or area. Orders stuck in received or not dispatched show alerts automatically.

Technicians open the order on their phone, fill the checklist, take before/after photos, and log parts used. Reports go to the office instantly.

The dispatch board shows each technician's status: en route, on site, or waiting for dispatch. Combined with real-time updates.

Yes. When an order moves to accepted, the report auto-emails to the customer with job details, photos, and parts replaced.

Enter contracts into the system, and it auto-creates received orders when service is due. No manual calendar tracking needed.

The system auto-calculates accepted orders, average time from received to on site, and customer ratings per technician.

AI suggests the best-fit technician, the dispatcher confirms in seconds. No need to call around asking who is available.

Excel doesn't update in real time, doesn't auto-remind, doesn't generate reports. WhatsApp doesn't track order history or performance. Lotics does both.

Yes. Technicians see only their orders. Team leads see their team. Managers see everything and approve costs.

Yes. Accepted orders push invoices to accounting automatically. Integrates with popular accounting platforms.

Yes. iOS and Android apps. Receive orders, update status, fill reports, and take photos directly on your phone. Real-time sync.

Typically 1-2 weeks. Week 1: import technicians, customers, report templates. Week 2: train staff and go live. Our team supports you from day one.

You pay a fixed monthly fee based on the value we deliver. We assess your operations and set the fee as a percentage of the estimated savings. First month free, all features included, full onboarding included.

Data is encrypted and hosted on secure cloud infrastructure. Role-based access control, and every change is logged.

Yes. Import technicians, customers, and maintenance contracts from Excel. Our team helps standardize your data.

See it on your work orders

Live demo on your actual field service data and workflows.

ZaloContact via ZaloMessengerContact via MessengerSend an Email
Công Ty TNHH Công Nghệ Lotics
Tầng 5, Tòa nhà Songdo, 62A Phạm Ngọc Thạch, Phường Xuân Hòa Thành, HCM
Business Registration: 0319003171
Email: minh@lotics.ai
© 2026 Lotics. All rights reserved.