Dispatch field service with AI

Track work orders, handle field reports, and automate dispatch. Each dispatch takes minutes, not hours of manual scheduling.

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Elevate your business

Work order data updates itself

Orders from email, GPS locations, and Zalo OA messages update your records automatically — no manual entry.

Field reports become invoices

AI reads field reports and parts checklists, reconciles against the contract. Invoices auto-fill.

Connected to service portals

Browser extension that captures service requests and fills client portal forms as you browse.

Late dispatches surface early

Orders sitting in received over 2 hours alert dispatchers. Over 4 hours, managers get notified.

Ask which tech is free nearby

Ask 'who is available in District 1' or 'which orders waited over 2 hours' and get the list.

Automated workflows

Email in → auto-create received order

Customer submits a request, work order auto-creates in received status with address, service type, and priority.

Received → auto-dispatch technician

Received orders auto-dispatch to the nearest technician with matching skills and availability.

Flag orders received over 2 hours without dispatch

Auto-alert dispatchers when orders sit in received too long. Notify managers if over 4 hours.

Accepted → send report to customer

Order moves to accepted, acceptance report auto-emailed to the customer. Customers sign off online.

Weekly performance reports

End of week: accepted orders, time from received to on site, and customer ratings compiled and emailed to management.

Maintenance contract reminders

When a maintenance contract comes due, auto-create a received order and dispatch. Customers don't have to remind you.

Your onboarding with Lotics

You never set it up yourself. We build the system around your operation and keep improving it as your business changes.

  1. 01.

    Operations Audit

    We learn how your business actually operates and pick the manual work that should be automated first.

  2. 02.

    System Build & Integration

    We build the system to match your process and bring in your existing data and documents, so nothing has to be re-entered.

  3. 03.

    Go-live & Handover

    Your team starts using the system on real work while we train them and refine it until it runs smoothly.

  4. 04.

    Continuous Improvement

    We stay on after launch with ongoing support, watching how the system is used and improving it as your business changes.

Trusted by operations teams

Phuoc Tran

"Documentation used to take around 2 hours/day; now it's usually done in 5 minutes. Most importantly, the team works from one set of numbers instead of conflicting files."

Phuoc Tran
Director, Conta Vietnam

Pricing

Free

$0

Your workspace, free forever

Get started
  • 1 process
  • 100 AI credits / month · bring your own AI
  • Up to 3 users
  • Build it yourself, with documentation

Pro

$17/month

Lotics AI for daily work

Get started
  • 1 process
  • 1,000 AI credits / month
  • Unlimited users
  • We build + maintain your system
  • Response within 2 days

Team

$68/month

For active operations teams

Get started
  • 1 department / 5 processes
  • 5,000 AI credits / month
  • Unlimited users
  • We build + maintain your system
  • Same-day response

Business

$255/month

Lotics as your active partner

Get started
  • Unlimited processes
  • 25,000 AI credits / month
  • Unlimited users
  • We build + maintain your system
  • Response within 4 hours
  • AI automatically analyzes and optimizes your system, detecting workflow bottlenecks. (Included · no credits)

Enterprise

Custom deployment for large organizations — custom credits, dedicated CSM, SSO/SAML, data residency, bespoke integrations, and SLA.

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  • A typical AI chat session: ~20-50 credits. Document processing: ~5-15 credits. Voice transcription (10 min): ~3 credits.
  • Pro: ~33 sessions/month. Team: ~167. Business: ~833.
  • Higher commitment tiers get a lower per-credit price ($0.020 → $0.012). When credits run out, buy more at $0.02/credit — no service interruption.
Frequently asked questions

All orders are on one board, filtered by status, technician, or area. Orders stuck in received or not dispatched show alerts automatically.

Technicians open the order on their phone, fill the checklist, take before/after photos, and log parts used. Reports go to the office instantly.

Yes. When an order moves to accepted, the report auto-emails to the customer with job details, photos, and parts replaced.

Enter contracts into the system, and it auto-creates received orders when service is due. No manual calendar tracking needed.

The system auto-calculates accepted orders, average time from received to on site, and customer ratings per technician.

AI suggests the best-fit technician, the dispatcher confirms in seconds. No need to call around asking who is available.

Yes. Import spreadsheets directly, pick which columns go to which fields. Historical data is preserved.

Lotics connects with GPS devices, VNPay, Zalo OA, e-invoice providers, email, and calendars. Data syncs automatically.

All data is encrypted. Role-based permissions control who can see or edit what.

Most teams run their first workflow within days. Start with one process and expand from there.

Yes. Lotics supports spreadsheet import. Our team helps with data conversion and import during onboarding.

Yes. Role-based permissions control who can view, edit, or approve specific records. Each person sees only what is relevant to their role.

Yes. Every change is logged with who made it, what changed, and when. Full history on any record for audits, disputes, or internal review.

Cloud servers in Singapore, encrypted in transit and at rest. Daily automatic backups. You own your data and can export everything at any time.

Yes. iOS and Android. Check status, receive notifications, and approve requests on the go. Real-time sync with web.

See your operations running on Lotics

Start free, upgrade when you need more.

Get Started Free
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